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01-05-2020

Coronavirus Update

Unfortunately for all of us, the initial lock-down period has been extended, so we remain unable to deliver your orders. Hopefully, by the time you read this we might have had some better news! Most, if not all of our UK suppliers are closed, but some of the factories in Belgium have stayed open, although there are no deliveries available for the time being. Having said that, it would appear that the development & production of the new ranges that had previously agreed to are still progressing, so as soon as we get back to work we will have some fantastic new products for you to offer your customers.

These are difficult times for all of us,suppliers, customers & consumers alike, and taking an order is only good if you get paid for it. During the lock-down we have operated on a prepayment basis, and we would like to express our thanks to everyone for their understanding with this. As a relatively small family owned business we do not have access to unlimited funds, and your cooperation in ensuring your accounts are paid to terms is essential for our continual investment for the future.

Being a family business, we have managed to maintain a limited service for any essential or urgent projects:-we can offer a ‘click & collect’ service, with all orders being prepayment, made available for collection next working day (if ordered before 2pm) , but only between 8am & 11am. Our office is open between 8am & 5pm, but there is minimal staff to deal with your enquiries. If you do call us and you don’t get an immediate answer, it is only because we are busy on the other line. All emailed enquiries will be answered ASAP, and you can always use our portal to check stock, place orders and pay your account.Your understanding and patience is appreciated, as is adherence to correct social distancing procedures not only at this moment in time,but for the immediate future as well please.

luke
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