Product After Care


Some manufacturers have their own recommended code of practice for the cleaning and regular maintenance of their floor coverings, these can be shown at the bottom of this section. However, some general advice that is applicable to most carpets (please speak to your retailer for an exact recommendation based on your product and local circumstances):


  1. Always test a cleaning chemical/product on an inconspicuous area before applying it to a main traffic area, in case the cleaning agent was to cause an unsightly reaction to your carpet.
  2. Always blot stains, do not rub as this may force the stain deeper into the pile.
  3. Some stains take a few attempts to remove, if you have tried to remove a stain, wait until the area has dried before attempting to use more chemicals/water on the stained area. It is surprising how easily some stains can be removed, but this is not always evident until the cleaned area has fully dried and over soaking the carpet can cause irreparable damage.
  4. We recommend the Mohawk Carpet Cleaner for most carpets, it is made from natural ingredients and is suitable for use on wool (approved by the wool safe organisation) and synthetic (polyprop/polyester/nylon) carpets
  5. Regular use of a "beater bar" style vacuum on a twist pile carpet will help maintain its appearance, never use a "beater bar" style vacuum on a loop pile carpet.

Please find below instructions from various suppliers, if you have purchased a product from us and the supplier is not listed here, please contact us and we can provide detailed cleaning instructions for you. It is always best to consult a professional carpet cleaner before attempting to clean large/stubborn stains, or if you are unsure how to deal with them. If you did not purchase the flooring directly from us, please contact the retailer who did and they can assist you with further cleaning advice.



Vacuum or use a soft brush to remove as much dirt as possible. Clean with a solution of warm water and a few drops of washing-up liquid. Excessive use of washing-up liquid can leave an invisible film on the floor which is difficult to remove and will feel tacky. Any marks that are difficult to get out with this method can be rid by gentle rubbing with a fine grade nylon pad. Cleaning with the above mentioned method when the floor looks dirty, or once a week, will maintain your floor adequately. If the floor is exposed to lots of traffic, an acrylic emulsion polish can be used to protect the floor. *Text taken from IVC document on care and maintenance.



The floor should be dry vacuumed to remove all dust and loose debris, then clean with our Dr Schutz PU Cleaner, in accordance with the manufacturer’s instructions and allow to dry. Always remove excess water. It not only can cause slip and fall hazards, but the water can attack the adhesive, break the bond, and cause the flooring to release from the substrate. Do not use soap-based detergents, caustic cleaners or abrasive cleaners.
Spot protection and removal: Most domestic agents will not harm the floor, however all residue of cleaning agents should be removed to avoid discoloration. The following substances can cause discoloration:

  1. Tar
  2. Nail Polish
  3. Varnish
  4. Spices
  5. Shoe Polish
  6. Paints containing acetone
  7. Lipstick
  8. Solvent-based Paints
  9. Rubber Mats
  10. Coco-Fiber Mats
  11. Asphalt
  12. Permanent Marker Pens
  13. Crayons


  1. Wipe immediately with a paper towel or cloth.
  2. Spots, which have already dried, might be removed using a plastic scraper
  3. The area should then be washed with a diluted cleaning agent using a damp cloth or sponge.
  4. Obstinate spots might be removed with a firm nylon sponge.
  5. Should the spot still remain, moisten a cloth with clear odorless mineral spirits and rub with circular movements over the whole area.

Always test in an inconspicuous area to check for compatibility of the mineral spirits and flooring. Note: Only use mineral spirits in well-ventilated rooms.